SYSYGY UK is a private limited company registered in England and Wales, providing IT support, infrastructure services, and technical consulting to business clients across the United Kingdom.
This policy applies to:
- Clients and client representatives
- Visitors to our website
- Individuals contacting us by email or phone
- End-users supported under our service agreements
It explains:
- What personal data we collect
- How and why we use your data
- Who we may share it with
- Your rights under the law
We may collect and process the following types of personal data:
From Clients or Users:
- Name, job title, and business contact details
- Email correspondence and support tickets
- IP addresses and device identifiers
- System login or activity logs (where applicable)
- Location or technical access data for support purposes
From Our Website:
- Browser and device information (e.g. IP address, user agent)
- Contact form submissions
- Cookies and analytics (see Section 10)
From Business Partners or Suppliers:
- Contact information
- Billing and contractual details
We use personal data to:
- Deliver IT support and managed services
- Fulfil our contractual obligations
- Respond to service queries and incidents
- Maintain technical and operational logs
- Monitor service usage and improve performance
- Send service-related communications
- Comply with legal and regulatory obligations
We do not use personal data for unsolicited marketing purposes.
Under the UK GDPR, we process personal data on the following bases:
- Contractual necessity – to provide services to clients
- Legitimate interests – for business operations and security
- Legal obligation – where required by law
- Consent – when you’ve explicitly given it (e.g. for newsletters)
We may share data:
- With cloud platforms, ticketing systems, or service management tools used in support delivery (e.g., Microsoft, Google Workspace, remote desktop tools)
- With trusted third parties providing operational support (under contract)
- With regulatory or law enforcement bodies if legally required
- With your organisation, if you are an end-user supported under a client agreement
We do not sell or rent your data.
Where data is transferred outside the UK (e.g. via cloud platforms), we ensure:
- The destination country is subject to an adequacy decision, or
- We have Standard Contractual Clauses (SCCs) and the UK Addendum in place
We retain personal data only as long as necessary for:
- The purpose it was collected
- Legal or regulatory obligations
- Contractual requirements with our clients
Typical retention is 6–7 years for service and billing records, unless otherwise agreed.
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccuracies
- Request deletion (right to be forgotten)
- Object to or restrict processing
- Data portability (where applicable)
- Lodge a complaint with the ICO (www.ico.org.uk)
To exercise your rights, please contact us at: privacy@sysygy.uk
Our website uses cookies for:
- Essential functionality
- Traffic and usage analytics
You can manage cookies via your browser settings. For full details, please see our [Cookie Policy].
We implement appropriate technical and organisational controls, including:
- Secure access and role-based permissions
- Encryption of sensitive data in transit
- Regular vulnerability management and patching
- Logging and audit controls
We may update this Privacy Policy from time to time. Any significant changes will be notified on our website.
If you have any questions or concerns about this Privacy Policy or how your data is handled, contact us at:
SYSYGY UK Limited
[Insert Business Address]
Email: privacy@sysygy.uk
Phone: [Insert Number]